A selection of engagements spanning data governance, digital transformation, product leadership, and enterprise delivery across global organisations.
Global Data Governance Programme
Data Governance Technical Specialist
FMCG / Consumer Goods
Partnering across Marketing, Technology, Legal, and HR to embed strategic data governance initiatives with a focus on transformation and compliance at a global consumer goods organisation.
Leading cross-functional E&I transformation programme to support ESRS compliance across global markets
Designing governance frameworks spanning B2C consumer data, B2B customer trust, and employee data protection
Operating across a global channel mix including WhatsApp, SMS, email, WeChat, Line, and social platforms at enterprise scale
Acting as trusted strategic advisor to senior stakeholders across Technology, Legal, and Marketing functions
Digital Marketing Transformation
Head of Digital Enablement / Martech
Professional Services
Led the entire digital marketing presence for a Big Four professional services firm, creating strategy and roadmaps for personalised digital experiences through increased maturity of capabilities, technologies, and processes.
£170m+
Trackable revenue
£40m+
Attributable via SEO
Transformed digital events from static formats to fully interactive, on-demand experiences
Delivered customer-centric SEO and gated content strategy
Established maturity measurements, capability planning, and technical reference models
Built governance frameworks for data, process, and support including maturity scorecards
Digital Customer Experience & Product Leadership
Head of Digital CX / Digital Products
Energy / Utilities
Led Product Owners responsible for the digital customer experience from SMEs to large enterprise clients at a major UK energy provider, creating the CX strategy and adopting digital product-centred teams.
£2m
Savings in 12 months
£4m+
Recurring annual savings
Established operational savings through 'Size of Prize' product prioritisation
Delivered over 1 million transactions generating recurring savings
Implemented design sprint approach to co-design with customers and stakeholders
Built always-on collaboration infrastructure between UK and India teams
University-wide Digital Transformation
Global Head of Digital Transformation / UX / Design
Higher Education
Designed and delivered a digital engagement strategy across 49,000 students, 9,000 staff, 3 countries, and 9 campuses at a Russell Group university.
£11.5m
Strategy & roadmap
49,000
Students supported
Built UX function from inception: eye tracking, behavioural analysis, ethnographic research
Led Office 365 migration for 49,000 students and 9,000 staff across 3 countries
Created a Design Factory for rapid prototyping and organisational buy-in
Pioneered user-centred design across a traditional institutional culture
IT Transformation & Innovation
Business Relationship Manager
Higher Education
Account management across 9 schools, 28,000 students, and 3 campuses with a £2m capital budget and up to £5m project budget.
Designed an award-winning teaching laboratory, an approach that has been replicated worldwide
Led ITIL restructure to consolidate IT to centrally managed provision
Established the framework for an independent local television station
Delivered enterprise partnership programmes with global technology brands
Data Maturity Assessment Platform
Own Product
Founder & Product Lead
Product / Platform
Designed and built a free-to-use data maturity assessment platform that evaluates organisations across seven capability domains.
